The guest experience begins at the airport

The first ninety seconds a guest spends on the ground decide how they read the rest of the weekend. A named greeter, a car already warm, and luggage handled without a question does more than any welcome gift.

We publish an arrival matrix by flight number, then staff to it. Rolls Royce and helicopter movements are scheduled against real air traffic, not against optimistic estimates.

The welcome gift then lands in the suite before the guest does, which is the only correct sequence.